What This FAQ Page Covers
We built this page around the real questions that come in through live chat, not a generic help-desk template. You'll find answers on account access — how the OTP step works when you log in from a new phone — alongside payment questions covering Touch 'n Go eWallet, Boost, GrabPay and DuitNow transfers. We also cover how your session carries over if
you start on the Lantern Lights Slots lobby on your phone during the commute and pick it back up on desktop that evening. Game-specific questions sit here too: how a round settles on Crash Game, how Live Roulette is dealt at the table, and what RTP figures mean when a studio like Pragmatic Play or PG Soft displays them inside the game
itself. If your question isn't answered below, our support channels listed further down take it from there — this page is meant to clear the basics first
- Touch 'n Go eWallet
- Boost
- GrabPay
- DuitNow